How It Works
Understand the complete purchasing and international shipping process with GuaBase
Fees & Pricing
Understand our transparent service fees, currency conversion rates, and membership plans
Shipping & Delivery
Track your international packages, understand shipping restrictions, and estimate delivery times
Payments & Refunds
Manage your wallet balance, top-up methods, withdrawal process, and refund policies
Order Status Guide
What do the different order statuses mean? From 'Pending Purchase' to 'Stored in Warehouse'
Account & Security
Password resets, two-factor authentication, and keeping your GuaBase account secure
Frequently Asked Questions
How long does international shipping take?expand_more
Shipping time depends on destination postcode and customs processing. As a reference, our primary carrier SF International typically delivers:
- SF Express (International Standard): ~5-10 business days
- SF Economy (International Economy): ~7-20 business days
Business days exclude pickup day, weekends, and public holidays.
How is chargeable weight calculated?expand_more
Chargeable weight is the greater of actual weight and volumetric weight.
Volumetric formula: L × W × H (cm) / 5000.
Do shipping fees include duties and taxes?expand_more
Why can my shipping total change after I pay for items?expand_more
Cross-border orders use a two-step payment flow:
- Pay for items (and service fee) first
- After items arrive at our warehouse, we measure and weigh the parcel and you pay international shipping based on final chargeable weight
Carrier surcharges (e.g., fuel/remote area) may apply if required by the carrier.