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Secure PayPal Checkout
Pay safely with PayPal. We never store your PayPal credentials.
Payments &
Refunds
A transparent guide to payment methods, two-step charging, and refund rules, so you always know what to expect.
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Clear CNY Billing
All charges are shown in CNY first, with transparent converted references.
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Refund to Original Method
Approved refunds are returned to your original payment method based on the order stage.
payments
Payment Methods
Primary
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PayPal
Fast and secure checkout through your PayPal account.
securityWe do not store your PayPal login credentials.
Coming Soon
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Credit/Debit Card
Direct card checkout is planned and will be available soon.
Coming Soon
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Local Wallets
Region-specific wallets may be supported in future updates.
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How You Are Charged
Step 1
addItem Price
Product costService
addService Fee
Step 2
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Based on weightTotal
Final Cost
Delivered to youNo markup on product prices or shipping fees.
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Important: Two-Step Payment
Cross-border purchasing works in two steps: 1) You pay for the items plus service fee first. 2) After items arrive at our warehouse and we confirm the final chargeable weight, you pay for international shipping separately.
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Refund Timeline
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Before Purchase
You can usually cancel before we place the order.
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After Purchase
Refund depends on seller acceptance and processing timeline.
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After Dispatch
After parcel dispatch, international shipping fees are generally non-refundable.
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Common Scenarios
| Scenario | Outcome |
|---|---|
| Item out of stock after payment | Full refund for unavailable item amount. |
| Quality issue found during warehouse inspection | We contact you with options: return, exchange, or proceed. |
| Seller changed item price | You will be asked to confirm and pay difference or cancel. |
| Item cannot be shipped internationally | Order is stopped and refundable amount is processed. |
| Need to change receiver address after dispatch | Depends on carrier policy; additional fees may apply. |
PayPal Issues & Disputes
My PayPal payment failed. What should I do?expand_more
Try another PayPal funding source, confirm account limits, and retry. If it still fails, contact support with the error screenshot.
Should I open a PayPal dispute first?expand_more
Opening a dispute may freeze your GuaBase account until the issue is resolved. Please contact our Support Team first; we can often resolve refund cases faster.
Are there extra PayPal fees from GuaBase?expand_more
We do not add extra PayPal handling fees. Currency conversion or cross-border fees may be charged by PayPal or your bank.
Still have questions?
Our support team is available 24/7 to help with payment or refund inquiries.