payments
PayPal Protected
Checkout is handled via PayPal with encrypted payment flow and transaction protection.
Account & Security
Keep your account and orders secure with practical best practices and self-service tools. Manage passwords, 2FA, and login safety in one place.
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No Card Storage
We do not store your credit card details. Payments are processed securely by PayPal.
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Manual Recovery Support
If you cannot access your account, support can help after identity verification.
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Login & Password
Update your password regularly and sign out from shared or public devices.
Security Tips
- check_circleUse a unique password for GuaBase.
- check_circleNever share your login details.
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Two-Factor Authentication (2FA)
Add an extra security layer. Even if your password leaks, attackers cannot access your account without the second verification code.
How to enable
1
Open Security Settings
Open Account Settings and go to the Two-Factor Authentication section.
2
Bind Authenticator App
Scan the QR code in your authenticator app and save recovery codes in a safe place.
3
Verify and Enable
Enter the 6-digit verification code to complete activation and protect future logins.
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Privacy & Data
We follow minimal data retention and only keep data needed for order fulfillment and support.
verified_userData Protection
Personal data is encrypted. We do not sell user information to third parties.
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Privacy Policy
Read legal documentation
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Terms of Service
Usage rules and rights
Protect Your Orders
Security is not only about passwords. Accurate shipping info and fast confirmation checks are key to preventing delivery fraud and mistakes.
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Verify Shipping Address
Address changes after dispatch may not be possible. Double-check before paying shipping.
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Review Confirmations
Check order emails promptly. If you did not place an order, contact support immediately.
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Something looks wrong?
If you notice suspicious login attempts or unknown orders, take action immediately.
Frequently Asked Questions
I lost my authenticator app/device. What do I do?
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If you no longer have access to your authenticator app, you can still sign in using a recovery code.
Try this first
- On the 2FA screen, choose Use a recovery code (if shown).
- Enter one saved recovery code (each code can typically be used once).
If you don’t have recovery codes
Contact support and provide:
- Your account email
- Recent order number (if any)
- PayPal transaction reference (if available)
For security, we may require additional verification before we can help restore access.
How often should I change my password?
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We recommend updating your password if:
- You suspect unusual activity
- You’ve reused the same password on other sites
- A service you use reports a data breach
Otherwise, focus on a strong, unique password and enable Two-Factor Authentication (2FA) for better protection.
Good password tips
- Use 12+ characters
- Avoid common words and reused passwords
- Consider using a password manager
Do you store my credit card information?
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No. We do not store your credit card details or your PayPal login credentials.
Payments are processed by PayPal, and we only receive the payment status and transaction reference needed to complete your order.
You can review your payment records in your PayPal account at any time.
I can't log in to my account.
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Here are the most common fixes:
1) Reset your password
Go to Reset Password and follow the email instructions.
2) Check your inbox
- Look in Spam/Junk and search for “GuaBase”.
- Make sure you’re using the correct email address.
3) 2FA enabled?
- Enter the 6-digit code from your authenticator app.
- If you can’t access it, use a recovery code.
Still stuck? Contact support with your account email and a screenshot of the error (if any).