Agreement to Terms
These Terms of Service are a legally binding agreement between you and GuaBase. By accessing or using our platform, you agree to comply with these terms.
If you do not agree with any part of these terms, you must discontinue use of the platform immediately.
Service Description
GuaBase provides cross-border procurement and shipping services, including:
- check_circleInternational purchasing and fulfillment coordination.
- check_circlePayment processing and settlement support via approved providers.
- check_circleShipping, customs support, and parcel tracking workflow.
User Accounts
You are responsible for providing accurate account information and for all activities under your account.
securityAccount Security
Keep your password secure and enable two-factor authentication where available. You are responsible for any unauthorized activity caused by compromised credentials.
Orders, Pricing, and Fees
Prices and service fees may change based on seller pricing, exchange rates, carrier fees, and operational costs.
Currency Conversion
Exchange rates are based on available market rates and payment processor settlement rules.
Service Fees
Service fees and logistics charges are displayed during checkout and may include carrier surcharges.
Cancellations, Returns, and Refunds
Return outcomes depend on seller policy and shipment stage. GuaBase will assist in evidence collection and communication where applicable.
| Scenario | Policy |
|---|---|
| Defective item | Refund according to seller outcome |
| Change of mind | May incur restocking or return shipping fees |
| Loss in transit | Carrier claim process applies |
Limitation of Liability
To the fullest extent permitted by law, GuaBase and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages arising from use of, or inability to use, the platform.
Governing Law
These terms are governed by applicable laws based on the contracting entity and jurisdiction. Disputes should first be raised with our support team for good-faith resolution.
Have questions about these terms?
Our support team can clarify any section of this agreement.