Pending
Action: Complete PaymentWhat it means
Your order has been created, but payment hasn't been confirmed yet.
What happens next
After payment, the order moves into our purchasing workflow.
Understanding Your Statuses
Track every step clearly from purchase to delivery. We split progress into two timelines: the Order Journey (buying goods) and the Parcel Journey (international shipping).
shopping_cart
The Order Journey
From payment confirmation to arrival at our warehouse.
pending
credit_card
Paid
Action: Wait for UpdateWhat it means
Payment was received successfully and an agent is reviewing your order details.
What happens next
Our team prepares the purchase with the seller.
storefront
Purchasing
Action: None RequiredWhat it means
Our agent is purchasing your items from the domestic seller.
What happens next
Seller ships items to the warehouse for check-in.
pie_chart
Partially Arrived
Action: Check Item StatusWhat it means
Some items are already in warehouse, but other items are still in transit.
What happens next
We continue tracking remaining items until all required items are received.
check
Stored
Action: Submit ParcelWhat it means
Items arrived, passed QC checks, and are stored in your warehouse space.
What happens next
You can now create a parcel for international shipping.
cancel
Cancelled
Action: Check RefundWhat it means
The order was cancelled by you or seller (for example, out of stock).
What happens next
Refunds usually return to the original payment method. Some adjustments may be credited to your wallet.
local_shipping
The Parcel Journey
From our warehouse to your front door.
package_2
Pending Packaging
Wait for Weight CalcWhat it means
You've submitted items for shipment and warehouse staff are packing them.
payments
Pending Payment
Action: Pay ShippingWhat it means
Parcel is packed and weighed. Final shipping fee is now awaiting payment.
flight_takeoff
Shipped
Track via CarrierWhat it means
Carrier has picked up your parcel and it is on the way internationally.
check
Delivered
Action: Confirm ReceiptWhat it means
Parcel was delivered to your destination address successfully.
Individual Item Statuses
Items inside one order can progress differently. Common item-level statuses:
shopping_bag
Purchased
Agent has secured this specific item from the seller.
error
QC Failed
Item arrived damaged or incorrect. Agent will coordinate return/exchange when possible.
production_quantity_limits
Out of Stock
Seller cannot supply the item. Refund is typically issued to original method or wallet balance.
Frequently Asked Questions
Why is my order stuck on "Processing"?expand_more
Delays can happen if seller dispatch is slow or warehouse workload is high. If no update in 3-5 days, our team follows up automatically.
What does "Partially Arrived" mean?expand_more
It means only part of your order has reached warehouse. The order moves to "Stored" after all required items arrive and pass QC.
When do I pay international shipping?expand_more
You pay during parcel workflow. After items are packed and weighed, parcel status becomes "Pending Payment" with the final shipping fee.
Where can I find my tracking number?expand_more
When parcel status changes to "Shipped", tracking appears in "My Parcels". Carrier scans can take 24-48 hours to show online.
Please Note: Time estimates depend on sellers, domestic logistics, and international customs processing.