01.Overview
At GuaBase, we value your privacy and handle personal data with care. As a cross-border purchasing and shipping platform, we process certain information to complete orders, provide logistics updates, and meet legal obligations.
This policy explains what we collect, why we use it, how we protect it, and what rights you may have regarding your data.
02.Information We Collect
A. Information You Provide Directly
- check_circleAccount data: name, email, phone, login credentials.
- check_circlePayment details: payment references from processors such as PayPal.
- check_circleShipping information: recipient names, addresses, and contact details.
- check_circleSupport messages: ticket history, attachments, and communication records.
B. Automatically Collected Information
We may collect technical data such as device identifiers, IP address, browser type, language preference, and interaction logs to improve security and performance.
03.How We Use Data
We process your data to operate the platform and fulfill our service commitments, including:
- Order processing, consolidation, and international shipping coordination.
- Real-time tracking updates and logistics notifications.
- Fraud prevention, account security, and operational risk management.
- Legal compliance for payments, customs, and regulatory reporting.
05. Security Measures
We apply technical and organizational safeguards, including encryption in transit, access control, audit logs, and internal permission management. No method of transmission is fully secure, but we continuously improve our controls.
07. International Transfers
Because GuaBase supports cross-border purchasing and logistics, your data may be processed in multiple jurisdictions. We use contractual and operational safeguards for international transfers where applicable.
08. Data Retention
We retain account and transaction data for as long as needed to deliver services, resolve disputes, and meet legal, tax, and compliance requirements. Retention periods vary by data category and local law.
09. Your Legal Rights
Depending on your region, you may have rights to access, correct, delete, restrict, or object to certain processing. You may also request data portability where legally required.
10. Children's Privacy
Our services are not directed to children under the age required by local law. If we become aware that data from a child has been collected without proper consent, we will take appropriate action.
11. Policy Updates
We may update this Privacy Policy from time to time. Material updates will be announced through the platform or by email when appropriate. Continued use of the platform after updates means you accept the revised policy.
Questions about your privacy?
If you need help with data requests, account privacy settings, or policy clarification, contact our support and compliance team.
Business hours
10:00-19:00 (UTC+8)
Response target
Within 1 business day